Frequently Asked Questions


I forgot my login information for my online exam. Where can I get this information?
If you run into any technical issues accessing the online test, desk-side support can be reached at [email protected] or at 1-800-238-0377 from 9:00 am to 5:00 pm, Monday to Friday.

What are the system requirements for writing an online exam?

  • System Requirements
    • Windows 10 Version 1803 or higher
    • Windows 11
    • Mac OS:
      • Big Sur (11.7.10), Safari 16.6.1
      • Monterey (12.7.3), Safari 17.3.0
      • Ventura (13.6.4), Safari 17.3.0
      • Sonoma (14.3.1), Safari 17.3.0
      • Sequoia (15.0.0, 15.1.0, 15.1.1), Safari 18.0.0
    • Please make sure that your Firewall is disabled and VPN is turned off prior to accessing the exam. This will help ensure your exam will be able to launch successfully.
  • Processors
    • Intel/AMD/ARM
  • Additional Requirements
    • Google Chrome Browser with pop-ups and JavaScript enabled
    • Safe Exam Browser (available for download through the test portal). Students must also connect a secondary camera on a smartphone (activated by a QR code).